Delete your data

If you connected Facebook or Instagram to Tetova (store owners and staff)

1. On Facebook, open Settings & privacy → Settings → Business integrations (or Apps and websites).
2. Find Tetova and click Remove. Facebook tells us right away. We then disconnect the Page, Instagram and ad account connections you set up in Tetova, delete the access tokens we saved for them, and delete your Facebook name and ID from our records.
3. To also get a confirmation code: on the same Facebook screen, open the Removed tab, choose Tetova, and click Send request (Facebook may call it “Request data deletion”). Facebook sends us a deletion request and shows you a confirmation code and a link where you can check the status. We finish within 30 days, usually within minutes.

Removing Tetova deletes your Facebook login details and connections. It doesn't delete the store's conversations with its customers: those messages are the store's support records. They stay in the store's inbox until the store deletes them, the store closes its account, or the person who sent them asks us to delete them (see below).

You can also disconnect inside Tetova at any time: Support → Settings → Instagram & Messenger → Disconnect, or Ads → Settings → Meta ad numbers → Disconnect. Disconnecting stops new messages and numbers from coming in and deletes the saved access token. To have the saved message history deleted too, email us as described below.

If you messaged a store that uses Tetova (shoppers)

Stores use Tetova to answer their Instagram Direct messages, Facebook Messenger messages, emails, chats and calls. To delete what we hold about you:

1. Email info@tetova.io with the subject Data deletion request.
2. Tell us the store you contacted and how: your Instagram username, the name on your Facebook Messenger profile, your email address or your phone number. You don't need to send a password or any ID document.
3. We may reply once to confirm the request came from you (for example, by asking you to send a short message from the same Instagram or Messenger account).

We delete or anonymize your messages, attachments, transcripts and profile details for that store within 30 days, tell the store we did so, and email you when it's done. Records a store must keep by law (such as order and payment records in its own shop system) are the store's to keep; we tell you if anything is kept and why.

What we delete

• Message content and photos you sent or received through Tetova
• Your name, username and the Instagram- or Messenger-scoped ID Meta gave us
• AI drafts, summaries and tags about those conversations
• For store owners: saved Facebook logins and access tokens, your Facebook name and ID, and your Page, Instagram and ad account connections. (Ad numbers aren't stored: we read them from Meta when you open the page and keep them in memory for up to 10 minutes.)

Questions

Email info@tetova.io or write to Media Stream LLC, PO Box 94, Cincinnati, OH 45201, USA. Tetova is a product of Media Stream LLC. More detail is in our Privacy Policy.