Support
One AI agent on every channel, with your team in charge
Phone calls, email, live chat, text messages, Instagram and Messenger land in one thread per customer. The AI answers first and handles the order itself. Your team sees every word, steps in when it matters, and can coach it or take over at any moment.
One inbox for every channel
Every conversation from phone, email, live chat, text, Instagram and Messenger sits in one thread per customer, so nobody asks the same question twice. The AI answers first; staff see exactly what it said and can pause it, take over, call the customer from the store’s line, or flag it for a teammate.
Support inbox
Every channel in one list, with the AI’s status on each thread. Names and messages blurred.
A return, handled in the first reply
The customer’s shoes don’t fit. The AI files the return with a prepaid label in its first reply. Customer details replaced with stand-ins.
A phone line that answers itself
Every call to the store is answered by the AI in seconds, day or night, in the store’s own name. It works like your best rep on the phone, and hands off like one too.
It does the work, not just the talking
The AI is connected to your Shopify orders, so it can finish the job instead of opening a ticket. The side panel shows who the customer is: their orders, other conversations, recent site visits and restock alerts, with one-click returns and claims for staff.
- Look up orders and tracking
- Start returns and exchanges
- Cancel orders
- Change sizes and addresses
- File package claims
- Sign shoppers up for restock alerts
- Book appointments
- Transfer a call to a store
The AI answers. People decide.
Anything the AI can’t or shouldn’t finish goes to Needs You, most urgent first, and pings the team’s phones. Staff choose when the AI replies on messages and what happens when a caller asks for a person.
Claims
Package problems the AI hands to a person, with its recommendation.
AI replies
On, after hours only, or paused. It switches back by itself.
Phone calls
Let the AI keep helping, or ring a person.
Calls
The AI answers every call; the team reads along.
Coach the AI, or take over
Every phone call is transcribed live into the customer’s thread, so staff can read along word by word from the dashboard or their phone. They can listen in, coach the AI by text while it talks (“offer free shipping”, “ask for the order number”), type a line for it to say, or take over the call with their own voice. A live check texts the team if a caller is getting frustrated or the AI is going in circles.
Coach the AI
A private note the customer never sees. Use it on their next message, or have the AI reply right now with it. Customer details blurred.
Context before the first reply
Support sees who is on the site right now, what they’re looking at and how they found the store, and which ad, search or app produced each order.
One visitor, up close
A live visitor who came from a Facebook ad: what they’re viewing and on what device.
Recent purchases
Each new order with the source that produced it. Buyer details blurred.
Fewer “where’s my order?” messages
Customers can answer their own questions on your site and in your app: a branded tracking page with live carrier status, a returns portal they finish on their own, and the same AI assistant inside the shopper app, already aware of their order.
Order tracking
Order number and ZIP, then live carrier status. No login.
Returns portal
A scannable drop-off code for any UPS Store, no printer needed.
Ask the AI, in the app
It already knows the shopper’s latest order.
More of Tetova
The rest of the platform
Everything below shares the same customers, orders and products, so no one copies details between tools.
Operations
Shipping, picking, package tracking, returns, fraud checks and chargebacks.
See operations →
Marketing
Email and push from your own platform, Meta ads, AI creative, popups, reviews and SEO.
See marketing →
Intelligence
Competitor sales, ads and Google rankings, plain-English financials, attribution and live visitors.
See intelligence →
Catalog
Collections that sort themselves, a nightly product check, and products added once.
See catalog →
Storefront & apps
A fast headless website, your own shopper app and a staff app, all on one core and changed from the dashboard.
See apps →See it on your store
Book a 30-minute walkthrough
We’ll show you the parts you care about, using the same tools Vengeance78 runs on every day.
Book a demo →See it on your own store
Book a walkthrough focused on the part of your operation that takes the most time today. Bring your hardest support ticket and we’ll show how Tetova would handle it, and where your team would step in.