Ship, track and take back orders without hunting

Start the day in one view

Today turns two stores into one short list. Anything waiting on a person comes first: handoffs from the AI, customers at risk of a chargeback, refunds that are overdue, address changes to check before a label prints. Underneath is the shipping picture, with the oldest order at each location. Every number opens the orders behind it.

Today

Everything waiting on a person across both stores, then shipping by location.

app.tetova.io · Today

Orders to ship, oldest first

Every unshipped item across stores and locations, oldest first. Each order shows the shipping method, how long it has waited, the product photo, barcode and shelf location, and one-tap email, text or call to the customer. Filters split out ship-today cutoffs, expedited orders, payment holds and in-store pickups.

Orders to ship

Every unshipped item with its photo, shelf location and shipping method. Order numbers blurred.

app.tetova.io · Orders to ship

Lights show where to pick

Staff scan a numbered cart and Tetova fills it with orders, one tote each, expedited orders first. Shelf and tote lights show where to pick and which tote it goes in, so a new hire can pick accurately on day one.

Scan a picking cart

Choose where you’re picking, scan the cart, connect the lights. Order numbers blurred.

app.tetova.io · Scan a picking cart

Catch problems before customers do

A board for every package moving in either direction. It separates what you haven’t shipped from what the carrier is sitting on, and flags packages that went quiet or were likely lost, worst first, with the last scan location and how many days it has been.

Needs attention

Packages that went quiet or likely got lost, with who is responsible: you or the carrier.

app.tetova.io · Shipments

A returns portal customers finish on their own

A branded self-serve portal on your own site. Customers find the order with an order number and email, choose what’s going back, pick a reason, then swap for another size in stock or take store credit. They get a scannable code to drop off at any UPS Store, with no printer and no email to support.

Choose what’s going back

Items outside the window are left out automatically.

Swap or store credit

Exchanges show live stock for every size.

Label and drop-off code

Filed in Shopify at once, with a copy by email.

Also in the app

The same flow inside the shopper app.

Returns, processed at the warehouse

Behind the portal, the team sees every open return with who filed it (the customer or the AI) and what’s in transit. Opening a return shows the items, the customer’s history and a recommendation: for a small, first-time return already on its way back, credit them now.

One return, in detail

The items, the reason and the “take care of them now” recommendation, with one-tap store credit.

app.tetova.io · One return, in detail

Grading a return in four steps

When a package arrives, staff scan it, confirm what’s inside, grade each item and choose where it goes back on the shelf, then resolve it.

1 · Scan

Scan the package barcode or type the order number.

Process a return

2 · Verify

Confirm the package matches what the customer said they sent.

Process a return

3 · Inspect

Grade each item and pick which shelf it goes back to.

Process a return

4 · Resolve

Refund, gift card or exchange, with the amount ready to go.

Process a return

Return requests

Requests the portal held for a person, with the reason and one-click approve and send label.

app.tetova.io · Return requests

Fraud and chargebacks

Risky payments are held before shipping and checked against a bank screenshot, with an AI recommendation. A person always makes the call. When a chargeback arrives, the AI reviews the order, the delivery and every conversation, and writes what happened and what to do.

A chargeback, reviewed by AI

Who was at fault, what it found, and the recommended response. Customer details blurred.

app.tetova.io · A chargeback, reviewed by AI

Payment verification

Held orders checked against bank screenshots.

Package claims

Lost, damaged or wrong-address packages, with AI advice.

Act early

Credit or replace before the box is back.

On the floor, from a phone

The staff app puts the warehouse in the team’s pocket: put returned items back on the right shelf, process a return by scanning its label, and clock in with a QR code by the door.

Putaway

Scan a restock bin and put each item away.

Process a return

Scan the label, or snap a photo of it.

Clock in and out

A QR time clock by the door.