Help with Tetova

Install Tetova AI Support from the Shopify App Store. Your Tetova account is created from your store, with no separate sign-up. In the app, open Setup: name your agent, import your store policies, and turn on the chat widget. On a phone plan, pick a phone number in Phone.

You can get a new number in the app. To use your existing store number, email info@tetova.io and we’ll help you set it up.

Calls can be recorded and transcribed so you get summaries and a full history. You decide the recording notice your callers hear.

Yes. If a customer asks, the agent tells them it is an AI. When something needs a person, it hands the conversation to your team with a summary.

The app itself is in English. The agent replies to customers in the language they write or speak in.

You pay through your Shopify bill. The Free plan includes 50 AI conversations a month. Chat & Email includes 500 a month and starts with a 14-day free trial; extra conversations are $0.20 each. Phone plans are billed from the first day and include voice minutes; extra minutes are charged per minute. Extra usage always stops at a monthly cap you approve, so the bill can't run past it.

Open Plan in the app to upgrade or downgrade at any time. To cancel, switch to the Free plan or uninstall the app from Shopify. Uninstalling stops all charges.

48 hours after you uninstall, Shopify asks us to delete your store's data, and we delete it within 30 days. You can also ask for any customer's data to be exported or deleted. See the privacy policy for details.