Handle Returns Without Lifting a Finger
Customers can call, email, chat, text, DM, or visit your returns portal. Tetova checks eligibility, offers exchange/store credit/refund options, generates labels, and logs the outcome.
- 2:14 PM · 📞 PhoneCustomer asks to return jacket — AI detects intent, matches order #4821.
- 2:15 PMEligibility checked: unworn, 18 days, not final sale. Eligible
- 2:15 PMExchange offered first — customer accepts size L. Revenue saved
- 2:16 PM · 📱 SMSReturn label sent by SMS and email.
- 2:16 PMLogged with reason “fits too small” · cost $0.58. Resolved
Every path a return can take, handled the same way.
Voice-initiated returns
Callers describe the problem; the AI checks eligibility, offers options, and texts the label before they hang up.
Email & chat return links
Emails and chat conversations get a secure link into the same return flow.
Self-service portal
returns.yourbrand.com handles lookups, reasons, options, and labels with no conversation at all. See the portal.
Auto-approval rules
Define what approves itself: unworn, within window, under a value cap, not final sale. Everything else queues for a human.
Exchange-first saves revenue
Exchanges and store-credit incentives are offered before a refund — keeping revenue that would have walked away.
Manager approval queue
High-value, late, or risk-flagged returns wait in a queue with photos, history, and a one-click decision.
Return reason analytics
See which products, sizes, and reasons drive returns — the fix is often upstream in the product page.
Marketplace detection
Orders that came from marketplaces are flagged so the right policy applies.
Risk scoring
Serial-returner patterns and fraud signals route to humans instead of auto-approving.
Returns questions
Tetova generates the return label when a return is approved — automatically for rule-matched returns, after sign-off for queued ones — and delivers it by SMS, email, or the portal.
Yes. Set thresholds and rules: refunds above an amount, late returns, or flagged customers always wait for a human.
It offers them first, with optional store-credit incentives — but the customer always keeps the refund option your policy allows.
By return/exchange volume or as a package — independent of which channel the return started on.
Watch a return go from “I want to send this back” to label-in-hand.
We’ll run the full flow — call, eligibility, exchange offer, label, and log entry — in one demo.