Tetova Knows Your Shopify Store as Well as Your Team Does
Orders, customers, products, inventory, locations, returns, refunds, and fulfillment status — available to the AI the moment a customer contacts you.
What Tetova can see
- Live order lookup
- Full customer profiles
- Customer tags and notes
- Order count and lifetime spend
- Fulfillment status and tracking
- Payment and refund history
- Product catalog and variants
- Inventory by location
- Retail locations and hours
- Return eligibility
What Tetova can do
- Answer order-status questions
- Send tracking links
- Add order notes
- Tag customers
- Check return eligibility
- Start exchanges
- Draft refunds for approval
- Create draft orders
- Change addresses when allowed
Write actions are off by default and enabled per action type.
Permission controls
Read-only, draft-only, or auto-action per action type. Refund thresholds and approval rules keep risky changes with humans.
Action logging
Every Shopify read and write is timestamped in the AI activity log with the reason, the source, and a link to the conversation.
Multi-location inventory
Warehouse and retail counts by location, so the AI can offer a store pickup or transfer instead of a refund.
Marketplace source detection
Orders that originated on marketplaces are flagged, so return policies and responses match where the sale happened.
Unified inbox with a Shopify panel
Every conversation shows the matched customer and order beside the thread — for the AI and for your team.
Every channel, same context
Phone, email, and chat all query the same live store data — one agent, one memory.
Integration questions
Connection is part of onboarding — you authorize the store, choose permissions, and the catalog and policies sync. Most merchants finish this step the same day.
Yes — that’s the default. Every write action type is individually enabled, and any of them can require human approval first.
Yes. The Scale plan includes up to 3 stores under one login, each with its own number, inbox, knowledge base, and settings. Running more? Talk to us.
The AI says what it can verify, avoids guessing, and escalates mismatches — like a claimed payment that isn’t in the order history — to your team.
See your own store’s data answering support questions.
We’ll connect a demo store live and walk through permissions, actions, and the activity log.