Make the first step easy.
Customers can help themselves or ask Alex to file a return through email, chat, or phone.
TETOVA RETURNS / BUILT FOR SHOPIFY
A better return.
From first request
to back in stock.
Give customers an easy way to return. Give your team a clear way to finish. Connect your branded portal, AI support, incoming packages, and warehouse in one returns workflow.
Self-service portal · AI email, chat & phone · Warehouse operations
Returns workspace● Connected
ONE RETURN. EVERY STEP.
Order #4821
Field Jacket · Olive / Medium- ✓Request receivedCustomer selected a new size in the portal01
- ✓On its way backPrepaid label attached · Tracking available02
- ✓Received & inspectedResellable · Staged in RESTOCK-0103
- ↗Ready for the shelfConfirm putaway to update Shopify stock04
Customer resolutionExchange processing
Illustrative workflow · Sample order
01 Request→02 Track→03 Inspect→04 Resolve→05 Restock
THE WHOLE RETURN, IN VIEWThe label is just
The label is just
the beginning.
A return touches support, shipping, money, and inventory. Tetova connects those handoffs so your team can see what is coming, what needs attention, and what still needs to go back on the shelf.
Give the sale another chance.
Offer available exchanges and store credit, with original-payment refunds when appropriate.
Finish the physical work.
Track incoming parcels, inspect each item, and move resellable units from staging bins to shelves.
01 / CUSTOMER INTAKEYour brand.
Your brand.
Their return.
A clear next step.
A self-service portal that feels like part of your store, with your logo, accent color, and a custom returns domain.
- Find an order using its number and customer email.
- Select items, quantities, and reasons for returning.
- Choose a return or an available size or color exchange.
- Review the request and receive a printable label, with a QR code when available.
Set your return window, eligible reasons, refund preference, and customer auto-approval limit. Exceptions go to your Needs You queue for review.
returns.yourbrand.com ↗
ALMA RETURNS & EXCHANGES
1 · Your order2 · Your items3 · Review
Let’s find the right fit.
Order #4821 · Select what happens next.
Field JacketOlive / Medium · Qty 1Reason: too small
◉
Exchange for another sizeOlive / Large · Available
↗○
Return this itemResolution follows the store’s return policy
Illustrative portal · Options depend on store settings
SAME DESTINATION. MORE WAYS TO GET THERE.“I’d like to return this.”
“I’d like to return this.”
Alex can take it from here.
Your AI support agent can identify the order, confirm the items and reason, and file a Shopify return from the conversation.
AI EMAIL
Turn a return email into a filed request.
Email verification can use an authenticated sender matching the order.
Illustrative conversation · Filing requires a successful actionCUSTOMERI’d like to return the olive jacket from order #4821. It’s too small.
ALEX · TETOVA AII can help with that. Can you confirm you’re returning one Field Jacket in Olive, size Medium?
AI CHAT
Keep the return in the conversation.
Customers can ask for help directly in your website chat.
Illustrative conversation · Filing requires a successful actionCUSTOMERCan you help me send back my jacket?
ALEX · TETOVA AIOf course. What’s your order number? I’ll look it up so we can confirm the item and reason.
AI PHONE
A real next step before they hang up.
Alex gathers and confirms return details during the call.
Illustrative conversation · Filing requires a successful actionCUSTOMERHi, I need to return the medium jacket I ordered.
ALEX · TETOVA AII can help file that return. Let’s find your order and confirm which item you’re sending back.
Confirm the details
Order verification when required, item matching, quantity, and the customer’s own reason.
Take the action
File the request in Shopify and attempt to issue and email a prepaid return label.
Keep a record
Return actions are logged alongside support activity, with label failures surfaced for follow-up.
02 / TRACKING & ARRIVALSKnow what’s coming.
Know what’s coming.
See what’s stuck.
Plan receiving around incoming returns. A rolling seven-day calendar and month view turn carrier estimates into a clearer picture of the work ahead.
Arrivals calendarSeptember 2026 7-day view
MON72 expected
TUE84 expected
WED96 expected
THU103 expected
FRI115 expected
SAT121 expected
SUN130 expected
Past due 3No ETA 2Delivered / still open 4Not shipped 5Delivery issues 1
Illustrative calendar · Sample counts and carrier estimates
Drill into the day. Search by order, return, tracking number, customer, or carrier. Multiple parcels stay visible as separate shipments.
Keep the warehouse informed. Configure daily incoming-return emails by receiving location, delivery time, and time zone.
Keep estimates in perspective. See tracking check times and stale-data indicators. Carrier delivery and completed inspection remain separate.
↺Process a returnInspection
✓ Scan✓ Match3 · Inspect4 · Resolve
What condition is it in?
Field Jacket · Olive / Medium · 1 received
✓Good / Resellable1
◌Damaged2
↔Wrong item3
×Other / Unsellable4
Receiving warehouseMain warehouse
Staging binRESTOCK-01
Illustrative inspection · Keyboard shortcuts supported
03 / RECEIVING & INSPECTIONFrom package scan
From package scan
to a clear decision.
Give the receiving team a guided workflow built around the package in front of them.
- Scan or enter tracking to find the return.
- Match what arrived against the requested items.
- Record resellable, damaged, wrong-item, or unsellable condition.
- Choose the receiving warehouse and stage resellable units in a labeled restock bin.
Missing or mismatched items stay visible for review. Keyboard shortcuts help teams move through repeated inspections.
04 / CUSTOMER RESOLUTION
The right outcome for each return.
Inspect first. Review the resolution. Let an authorized admin confirm the financial action with the order details in view.
Exchange
Process replacement items already attached to the Shopify return, or select an available replacement through the manual exchange flow.
Review replacement details before confirmingStore credit
Issue a Shopify gift card for an eligible, fully matched return and send the customer their credit by email.
Give customers a reason to shop againOriginal-payment refund
Review the live Shopify refund quote and explicitly confirm the exact amount before issuing the refund.
Clear amounts, permissions, and records05 / RESTOCKING & PUTAWAYIt’s only back in stock
It’s only back in stock
when it’s back
where it belongs.
Inspection starts the physical handoff. Locations & putaway finishes it.
- Open Returns to restock, or scan a bin or return package.
- Find staged items by order, SKU, or product barcode.
- Choose a suggested shelf or another suitable shelf.
- Confirm the full line quantity and scan the shelf to restock Shopify at the selected warehouse.
Physical receiving is retained even if a refund or exchange needs follow-up. Your team can keep shelving while the customer resolution is reviewed.
FROM RECEIVING TO SELLABLE
STAGING BINRESTOCK-01
1 item↓
Take the item to its shelf
DESTINATION SHELFA-03-02
Scan to confirm✓
Shelf confirmed. Stock updated.Shopify warehouse + completed putaway record
Illustrative putaway · Existing shelf locations required
Can customers use their preferred support channel?
Yes. Customers can file through the branded self-service portal or ask Alex to file a return by email, chat, or phone. AI intake confirms the order, items, and reason before submitting the request.
How do portal approvals work?
The portal evaluates the return window, configured reasons, recent auto-approval count, and exchange stock. Eligible requests can be approved automatically. Fault claims, unavailable exchanges, and other exceptions are routed to Needs You for review. These portal rules are separate from AI-assisted filing.
Does filing a return immediately refund the customer?
No. Filing starts the return. Financial resolution happens separately in processing, after receiving and inspection. Live refunds, gift cards, and exchanges require an account admin and the applicable validation and confirmation steps.
Are prepaid labels available for every return?
Automatic labels require a connected Shopify store, configured return address, and supported shipping setup. The current automatic label flow supports US customer shipping addresses. QR codes appear when the provider supplies them. If label creation fails, the filed request can still need manual follow-up.
Is the arrivals calendar live carrier tracking?
The calendar uses saved carrier tracking and estimates. It refreshes saved data while open and shows check times and stale-data indicators. Carrier polling normally runs every 30 minutes; clicking Refresh does not force a carrier check. Dates use Eastern time. Confirm arrivals-calendar availability for your account during your demo.
When does returned inventory become available again?
Resellable items are staged during inspection. Shopify stock is added at the chosen receiving warehouse only after the full return-line quantity and destination shelf are confirmed in Locations & putaway. Damaged and unsellable items are not sent through this restocking flow.
BRING THE WHOLE RETURN TOGETHEREasy for your customers.
Easy for your customers.
Clear for your team.
See how Tetova connects the return request to the receiving dock, the customer resolution, and the shelf.