AI Customer Service Built for Shopify Stores
Tetova answers customer questions, checks orders, handles returns, reads product data, and escalates issues using live Shopify context.
What Tetova can see in Shopify
Orders & fulfillment
Order status, line items, tracking numbers, fulfillment status, and payment and refund history — the moment a customer reaches out.
Customers
Full profiles with order count, lifetime spend, tags, and notes — so VIPs get treated like VIPs.
Products & inventory
Catalog, variants, and inventory by location — including retail stores — for accurate availability answers.
What Tetova can do — with your permission
Tetova is read-only by default. You enable write actions one at a time, and every one is logged.
Everyday actions
- Check return eligibility
- Add order notes
- Tag customers
- Send tracking links
Permissioned actions
- Draft refunds
- Create draft orders
- Change shipping address when allowed
- Start exchanges and generate labels
Always human-approved
- Refunds above your threshold
- Reshipments
- Chargeback-related requests
- Anything flagged as fraud risk
Works across every channel
Phone, email, and chat all pull the same live Shopify context. A customer can call about an order and follow up by email without repeating themselves.
An activity log for every Shopify action
Each lookup, note, tag, draft refund, and exchange appears in the AI activity log with a timestamp, the reason, the data source, and a link to the conversation.
Common questions
No. Tetova starts read-only. You choose which write actions to enable — order notes, tags, draft refunds — and each one can require human approval.
All of them. Phone, email, and chat share the same live order, customer, product, and inventory context — one agent with one memory.
Yes. Every Shopify action lands in the AI activity log with what happened, why, which data was used, what it cost, and a link to the transcript.
Refund thresholds, chargeback keywords, and suspicious payment claims trigger escalation. The AI pauses or switches to draft-only and alerts your team.
See Tetova answer your store’s real questions.
Bring an order number from your own store to the demo — we’ll show the whole flow, log included.