One AI agent.
Every channel.
One inbox.
Meet Alex. One agent for your store's phone, email, and chat — with one brain, so a customer who called Monday and emailed Wednesday never repeats themselves. Alex looks up orders, starts returns, and changes shipping addresses in Shopify. And when something needs you, you get action steps — not a pile of tickets.
That's a real Alex answering for a real demo store. Try to stump it. Then start a 14-day trial — keep your phone number, keep your support email, cancel anytime.
Exchange request · Order #4821
Monday: “Where is my order?” #4821
Refund policy question
Does the tote come in olive?
Devon is asking for a refund over your $200 approval threshold. Alex gathered the details — approve or decline in one tap.
Meet your customers
where they already are.
Keep voice, email, chat, and social DMs together in your support operation. Explore each channel in detail below.
Phone
Answer calls, look up orders, and let your team listen in or take over.
Explore phone ↗AI SUPPORTBring order context and AI assistance to the support inbox your customers already use.
Explore email ↗AI SUPPORTChat
Help customers directly on your website with order lookups and return filing.
Explore chat ↗AI SUPPORTInstagram DMs land in the same inbox, answered by the same Alex.
Explore Instagram ↗AI SUPPORTFacebook Messenger
Messenger DMs land in the same inbox, answered by the same Alex.
Explore Messenger ↗Answer WhatsApp messages with the same brain, order lookups, and shared memory.
Coming soonThe old way: separate channels, zero shared memory.
Whether it's just you or a rotating cast of helpers, the phone, the inbox, the chat widget, and your DMs don't share notes. Every conversation starts from zero — and after hours, nobody answers at all.
Calls get missed
You're packing boxes at 2pm and asleep at 2am. Every unanswered call is a customer deciding whether to buy — or come back.
Emails pile up
“Where is my order?” buries the messages that actually need your judgment.
Nothing shares notes
The customer explained everything on yesterday's call. Today's email starts from zero — whoever answers it. The customer notices.
Returns eat your day
Eligibility checks, labels, exchanges, follow-ups — fifteen minutes each, every time.
Chatbots that can't do anything
Most bots answer FAQs and then apologize. They can't check an order, start an exchange, or issue a label.
Help is expensive
A part-time VA costs more than Tetova, covers one channel, one shift, one language — and still needs training.
One brain. Alex remembers, whatever the channel.
Every conversation — phone, email, chat — lands in one thread per customer. Alex reads the whole history before saying a word.
A customer reaches out
They call, email, or open the chat widget — whichever they prefer, whenever they want.
Alex recognizes them
Same phone number, same email, same Shopify customer — one continuous thread, not three cold starts.
Alex loads the full context
Orders, tracking, return eligibility, inventory, past conversations — before the first reply.
And resolves it — really resolves it
Looks up the order, starts the exchange, generates the label, updates the address. Actions, not links to a help center.
Or hands you action steps
When something needs a human, Alex gathers everything first: who, what order, what they want, what Alex would do. You decide in one tap.
Everything is on the record
Transcripts, recordings, and summaries for every conversation — searchable in one inbox.
You're always in control — down to a live call.
Tetova is the only AI support agent at this price with a real supervisor cockpit. Open any live call and:
- Listen in — hear the call as it happens
- Coach silently — type instructions only Alex sees, applied mid-sentence
- Speak through Alex — type a reply and Alex says it out loud
- Pause the AI — Alex holds politely while you decide
- Take over — jump in yourself with one click
Trust isn't a promise — it's a pause button.
⚠️ Needs You: caller on the Alma line reports a damaged Field Jacket, order #4788, wants replacement. Photos requested and received by email. Recommend: reship size M (12 in stock). Reply 1 to approve reship, 2 to call them back yourself.
Chargeback keyword in an email from devon@—.com. Alex stopped replying and gathered the order history for you.
Overnight: 41 conversations handled, 2 waiting on your approval, 1 knowledge gap flagged. Want the spoken version? Alex can call you.
When Alex needs you, you get action steps — not tickets.
No human available? Alex doesn't give up and doesn't guess. It gathers the who, the what, and the order details, forms a recommendation, and sends you a decision you can make from your phone in ten seconds.
- Escalates on frustration, fraud signals, or “let me talk to a person”
- SMS and email alerts with the decision pre-packaged
- Refunds and order edits above your threshold always wait for approval
- Morning and evening digests — or a spoken briefing call
Real Shopify actions — with your hand on the permissions.
Alex sees orders, customers, products, inventory, fulfillment, and return eligibility live — and takes only the actions you've allowed.
- Order lookup and tracking on every channel
- Returns, exchanges, cancels, variant and address changes
- Action permissions set per action type
- Refunds and edits above your threshold require approval
Alex makes calls, too.
Support that only reacts is half a product. Alex can pick up the phone on your behalf — with a purpose you set and a transcript you keep.
- Verification calls on suspicious orders before you ship
- Apology calls after a fulfillment mistake — before the 1-star review
- Size or address clarification when something doesn't add up
- One tap from any order or conversation, or on a schedule
From return request to back in stock.
Customers start in your branded portal or ask Alex by phone, email, or chat. Your team can track incoming parcels, inspect items, resolve refunds or exchanges, and confirm the shelf before restocking Shopify.
- Branded portal at returns.yourbrand.com
- Exchange-first flows that protect revenue
- Auto-approval rules you define
- Approval queue for exceptions
- Label generation and tracking updates
AI Support plans. Pay for what Alex handles.
Explore published AI Support plans and included usage, or compare every Tetova product and the connected platform.
Starter
For stores where the owner is the support team.
$249/mo
100 voice minutes · 300 conversations
- 1 store
- Full feature set — nothing gated
- Overage: $2.75/min · $0.75/convo
Growth
For stores where support is a daily job.
$549/mo
300 voice minutes · 1,000 conversations
- 1 store
- 3× Starter's included usage
- Overage: $2.50/min · $0.60/convo
Scale
For high volume and multi-store operators.
$1,199/mo
800 voice minutes · 3,000 conversations
- Up to 3 stores
- Highest allowances, lowest rates
- Overage: $2.25/min · $0.50/convo
Every plan includes phone, email, chat, the returns portal, the supervisor cockpit, Shopify actions, and a monthly spend cap.
Don't book a demo. Call one.
Alex is answering the phone for our demo store right now. Ask about an order. Ask for a return. Ask for a manager. See what your customers would hear.
Frequently asked questions
Phone (inbound and outbound), email, website chat (text and voice), Instagram and Facebook Messenger DMs, and a self-service returns portal — all answered by the same agent with shared memory. SMS is next on the roadmap. We only list what's live.
Yes. Forward your existing number (or port it) and forward support@yourbrand.com. Customers keep contacting you exactly the way they always have.
Look up orders, customers, tracking, and inventory; start returns and exchanges; generate labels; change variants and shipping addresses; cancel orders; add notes. Each write action is a permission you grant, and anything above your refund threshold waits for approval.
Alex escalates on frustration, fraud signals, or a direct request. If you're available, you can listen in, coach, or take over the call live. If you're not, Alex gathers the details, puts the caller at ease, and sends you a decision-ready summary with recommended action steps.
Yes — that's the supervisor cockpit. Listen to any live call, pause Alex, type replies Alex speaks out loud, coach silently mid-call, or take over entirely. Every call also leaves a recording, transcript, and summary.
Plans include a monthly allowance of voice minutes and conversations; overage rates are published on the pricing page. You can set a monthly spend cap — when it's reached, Alex pauses and routes to you or voicemail, your choice. Nothing spends past your cap.
14 days with AI voice minutes included, on your real store with your real knowledge base. Set up in an afternoon: connect Shopify, forward your number and inbox, review Alex's answers in draft mode until you're confident.
Alex can hold a natural conversation in most major languages when a customer starts one. Dedicated multilingual features — per-language settings and reporting — are on the roadmap.
Yes. The Scale plan includes up to 3 stores under one login, each with its own number, inbox, knowledge base, and settings. Running more than that? Talk to us.