AI Phone Answering That Knows Your Shopify Orders
Answer every call, detect language, look up orders, handle returns, transfer to humans, and log the call — without replacing your phone number.
Keep the number your customers already call.
Port your existing number into Tetova, or forward calls to a Tetova number while you evaluate. Either way, nothing changes for customers.
- Port your existing number with a status tracker
- Forward calls during setup — go live in days
- Buy new local or toll-free numbers by area code
- Vanity number search
Voice usage that matches what the AI actually does.
Voice is billed per AI voice minute — and not every minute is the same. A simple order-status call takes a minute; a full exchange with policy reasoning and label generation takes a few more. Minutes only count while Alex is on the call.
Autonomous AI mode
The AI runs the call end to end: realtime speech, reasoning, Shopify lookups, actions, and follow-ups. Highest per-minute usage — and the highest leverage on routine calls.
Human-assisted mode
Your teammate leads the call while Tetova transcribes, summarizes, and suggests replies. Less realtime reasoning means lower per-minute usage — often cheaper than a fully autonomous call.
Usage caps, per-channel budgets, and 50/80/100% alerts apply to voice like every other channel.
Live listen-in & takeover
Listen to any live call, whisper to the AI, or take over with one click. A global pause and kill switch are always available.
Transcript & activity log
Every call is transcribed and logged with sentiment, intent, outcome, cost, and the Shopify data used — searchable later.
After-hours behavior
Choose what happens at night: full AI handling, voicemail with transcription and an AI-drafted follow-up, or urgent routing to on-call staff.
Phone questions
No. Port it into Tetova or keep it where it is and forward calls. Customers keep dialing the same number either way.
Always. The AI transfers on request, on detected frustration, or by your rules — and can schedule a callback when no one is available.
Yes — when a caller directly asks, the AI says so. Call recording disclosure is built into greetings where required.
Per AI voice minute, with autonomous and human-assisted usage priced differently. Budgets and hard caps keep monthly spend inside limits you set.
Alex can hold a natural conversation in most major languages when the caller starts one. Dedicated multilingual settings and reporting are on the roadmap.
Hear it answer a call about a real order.
In the demo we place a live call, watch the transcript, and open the activity log entry it creates.