AI Website Chat That Uses Your Real Store Data
Give customers instant answers from your policies, products, inventory, orders, and return rules — with human escalation when needed.
One widget, your whole brain
The chat widget shares the same knowledge base, Shopify data, and rules as phone, email, and DMs — one answer everywhere.
Returns inside chat
Eligibility check, exchange offer, and a label link — or a handoff to the returns portal — without leaving the conversation.
Escalation built in
Frustration, confusion, or a direct request routes to your team with the full transcript and an AI summary.
Voice in the widget
Visitors can talk to Alex right in the chat widget — a phone call without dialing.
Usage controls
Chat is billed by conversation or bundle, with budgets, alerts, and hard caps like every channel.
Logged like everything else
Every chat answer shows its source and cost in the AI activity log.
Chat questions
It’s a small snippet added to your storefront theme during onboarding. Styling matches your brand colors and greeting.
Yes — visitors provide an order number or email, Tetova matches it in Shopify, and answers with real status and tracking.
It says so, offers a human, and flags the question as a knowledge gap so you can add the answer to the knowledge base.
By conversation or resolution, or as a monthly bundle — never by the minute.
Put real answers on your storefront.
See the widget answer policy, product, and order questions from live store data.