A closer look at AI Support.
This page lists what's live in the product today. The things we're building next are at the bottom, clearly marked. Explore the AI Support capabilities below. For the broader platform, see our dedicated Returns and Fulfillment pages.
One brain, one inbox
The core idea: every channel is the same agent with the same memory.
Customer-keyed threads
Conversations are threaded per customer — by phone number, email, and Shopify profile — so a call, an email, and a chat are one story, not three.
Unified inbox
Every conversation in one place with channel badges, live-call indicators, and a Needs-You queue for the ones waiting on you.
Knowledge base
Your policies, FAQs, and store quirks in one editable place — Alex cites it on every channel, and flags gaps it can't answer.
Phone
The channel nobody else does well — and the one your customers still use for anything that matters.
24/7 answering
Forward or port your existing number. Alex answers on the second ring with your store's context loaded.
Recordings & transcripts
Every call leaves a recording, a streaming transcript, and a summary in the thread.
Returning-caller memory
Alex recognizes the number, greets by name, and picks up where the last conversation ended.
Outbound calls
Verification on suspicious orders, apology calls after mistakes, size and address clarifications — triggered in one tap with a purpose you set.
Callbacks & appointments
Alex schedules callbacks and appointments, confirms them, and reminds the customer.
Transfer with hold
When a caller wants a human, Alex holds politely, briefs you, and hands off — or takes a message with action steps if you're unavailable.
The supervisor cockpit
The feature that makes trusting an AI on your phone line rational.
Live listen
Open any live call from the inbox and hear it in real time.
Silent coaching
Type instructions only Alex sees — “offer store credit first” — applied mid-call without the customer noticing.
Type-to-speak
Write the exact reply and Alex says it out loud. The customer hears one consistent voice.
Pause the AI
Alex holds politely — with natural stalling if you're typing — while you decide what happens next.
Full takeover
Jump onto the call yourself with one click. Alex introduces you and steps back.
End any call
A kill switch for every active call, always one click away.
Email, chat & social DMs
Your inbox, answered
Forward support@yourbrand.com. Alex reads, pulls the order context, and replies under your brand with the thread intact.
Instagram & Messenger DMs
Instagram and Facebook Messenger DMs route into the same inbox and are answered by the same Alex — same memory, order lookups, and human handoff as every other channel.
Approval mode
Not ready for auto-send? Review and approve Alex's email replies with one click until you're confident.
Website chat widget
A drop-in widget backed by your products, policies, and live order data — with human handoff mid-conversation.
Voice on your website
Customers can talk to Alex right in the widget — a phone call without the phone.
Order lookup everywhere
“Where's my order?” gets a real answer with live tracking — on every channel, without a form.
Same brain as the phone
Email and chat share the phone's memory, knowledge base, and permissions. One agent, not three bots.
Shopify actions & returns
Live store context
Orders, customers, products, inventory, fulfillment, and return eligibility — loaded before the first reply.
Real write actions
Start returns and exchanges, change variants and addresses, cancel orders, add notes — each one a permission you grant.
Approval thresholds
Refunds and edits above your threshold always wait for a human yes.
Branded returns portal
Self-service returns and exchanges at returns.yourbrand.com with your logo and your rules.
Auto-approval rules
Unworn, under 30 days, not final sale? Auto-approved with a label. Exceptions go to your queue.
Exchange-first flows
Offer the swap or store credit before the refund — and keep the revenue.
Alerts, digests & the daily briefing
Needs-You alerts
SMS and email the moment something needs a human — with the situation, the order, and a recommended action included.
Daily digests
What Alex handled, what's waiting on you, and what went unanswered — every morning and evening.
Spoken morning briefing
Prefer to hear it? Alex calls you with the overnight rundown and answers questions about the business.
What's next Roadmap
Built in the open, shipped when it's real. These aren't live yet — we say so, because you'd find out anyway.
SMS Next up
Two-way texting on your Tetova number — return updates, callback confirmations, quick questions.
Multilingual controls
Alex already converses in most major languages; per-language settings, summaries, and reporting are coming.
The best feature list is a phone call.
Call the live demo and ask Alex anything a customer would.