Turn Your Support Inbox Into an AI Support Team
Forward your existing support email to the inbox we create for you. Tetova reads, replies, escalates, and logs customer emails while keeping the conversation under your brand.
Devon R.: “Hi, my order still says processing after 5 days. Can you check what’s going on? #4796”
“Hi Devon — thanks for your patience. Your order #4796 shipped this morning via UPS; tracking is below. Delivery is estimated Thursday. — Alma Apparel Support”
“Chargeback” keyword detected in a different thread — AI switched to draft-only and is waiting for your review.
How email forwarding works
We create your Tetova inbox
Something like alma@inbox.tetova.io — invisible to customers.
You forward your support address
One forwarding rule from support@yourbrand.com. You keep the address and can turn it off any time.
Tetova replies under your brand
Responses go out from your brand identity, threads stay intact, and everything lands in the unified inbox and activity log.
Draft-only or auto-send
Start in draft-only mode: the AI writes, you approve. Switch to auto-send per issue type as trust builds.
Shopify lookup in every email
Orders are matched from order numbers, emails, and names — so replies include real tracking, status, and eligibility.
Needs You alerts
Risky emails — chargebacks, legal language, angry VIPs — skip automation and alert your team immediately.
Smart filtering
Automated senders, receipts, and spam are filtered out so the AI only spends on real customer conversations.
Everything logged
Every read, draft, send, and escalation is in the activity log with cost, source, and outcome.
Fair email pricing
Billed by AI-handled conversation or resolution — or a monthly bundle. Never by the minute.
Email questions
Yes. You keep support@yourbrand.com and simply forward it. Customers never see a Tetova address.
Yes — replies are sent from your brand identity with proper threading, so the conversation looks and feels like your team wrote it.
Run draft-only mode as long as you like. You review every draft, and you can enable auto-send per issue type — order status first, refunds much later, or never.
By AI-handled conversation or resolution, or as a monthly bundle — with caps and budget alerts like every channel.
Your inbox could be answering itself by next week.
See a real forwarded email answered, escalated, and logged — start in draft-only mode with zero risk.