Reduce Support Costs Without Losing Control
Tetova handles repetitive support while usage caps, AI modes, approval rules, and human escalation keep cost and risk under control.
Example figures for illustration — not quotes or guarantees.
Automation modes shape spend
Cost-saver mode keeps reasoning light on simple issues. Premium reasoning is reserved for the cases that deserve it. Human-first keeps the AI in a support role.
Budgets per channel and brand
Set what each channel may spend monthly. Alerts at 50/80/100%, overage approval, and hard caps you choose the behavior for.
AI vs human-assisted handling
A human-assisted call — where the AI only transcribes, summarizes, and suggests — can cost less than a fully autonomous one. You choose the mix.
Cost per resolved issue
The metric that matters: not minutes or tokens, but what it costs to actually make a customer’s problem go away.
No invisible spend
Every conversation shows its cost in the activity log — by channel, issue type, language, and AI mode.
Caps that actually cap
At a hard cap, automation pauses or routes to your team. Nothing spends past your limit without approval.
Cost questions
We won’t guess a number for you — savings depend on your volume, mix, and modes. What we will show is exactly how cost per resolved issue is tracked, so you can measure it yourself from week one.
Budgets, alerts, hard caps, and overage approval — per brand and per channel. At the cap, automation stops or hands off to humans.
Because a minute of realtime voice reasoning and a short email reply have very different costs. Voice bills per AI voice minute; written channels bill per conversation — matching cost to what the AI actually does.
Yes — every metric splits by brand, channel, language, issue type, and AI mode, with consolidated billing on top.
Bring last month’s support numbers. We’ll map them to this model.
A 30-minute working session on your volume, channels, and where automation pays off first.