AI support for Instagram & Messenger DMs
Customers slide into your DMs — Alex answers with real Shopify order context, starts returns, and pulls your team in when a conversation needs a person. Same agent, same inbox, same memory as phone, email, and chat.
What’s live today
We only list what’s shipped. Here’s exactly where social DM support stands.
Instagram DMs Live
Customers message your Instagram account and Alex replies with order context, returns, and human handoff — right in the DM.
Facebook Messenger Live
Messenger DMs land in the same inbox on the same infrastructure — one agent, one thread, one brain.
WhatsApp Coming soon
WhatsApp support is on the way with the same brain, Shopify context, and shared memory. We’ll flip this to “Live” when it ships.
One agent across every DM
Instagram and Messenger DMs share the same knowledge base, Shopify data, and rules as phone, email, and chat — one answer everywhere.
Live order lookups
“Where’s my order?” gets a real answer with live tracking, right inside the conversation — no forms, no links away.
Returns inside the DM
Eligibility check, exchange offer, and a label link — handled in the message thread or handed to the returns portal.
One thread per customer
A DM, a call, and an email are one continuous story — Alex reads the whole history before replying, so nobody repeats themselves.
Human handoff built in
Frustration, confusion, or a direct request routes to your team with the full transcript and an AI summary.
Usage controls
Billed by conversation with budgets, alerts, and hard caps — and logged with source and cost in the AI activity log, like every channel.
Social DM questions
Instagram DMs and Facebook Messenger are live. WhatsApp is coming soon. We only list what’s live — when WhatsApp ships, this page will say so.
No. Social DMs use the same Alex, the same unified inbox, the same knowledge base, and the same Shopify actions as phone, email, and chat.
Yes — it checks eligibility, offers an exchange, and sends a label, right in the conversation, using your real return rules.
Alex hands off to your team with the full thread and an AI summary — and can gather the details and pre-package a decision if no one’s available.
Meet customers in their DMs.
See Alex answer Instagram and Messenger DMs with live Shopify order context — same agent as phone, email, and chat.